Located in the world’s contact center hub, Manila, Philippines, eServe has highly skilled contact center staff that are trained to perform a wide range of customer service and marketing tasks regardless of the nature of your business. Our contact center services are fully scalable and can be tailor-made to the specific needs of physical businesses or e-commerce initiatives.
Specifically, our contact center agents are trained to answer incoming calls from customers to answer questions, take orders, handle complaints, troubleshoot problems, or simply provide product information. They are also trained to conduct outbound calls to solicit orders for goods or services, make appointments, conduct follow-ups or collect information.
Our team is trained to handle customer inquiries via live chats through Skype, Yahoo Messenger and Google Talk. They can also handle email support services through regular email clients or through customer service and support ticket software like Zendesk.
Outbound calls are made through our Five9 setup which allows us to keep calls cost to a minimum, and for most calls made to the US, at no extra cost. The setup also includes a predictive dialer allowing us to maximize the time spent on dialing lists. We are also happy to accomodate any other cloud or software based solution you are already using or would prefer us to use.
As an offshore contact center operator, we have an infrastructure able to receive a large volume of incoming calls and to conduct outbound calls. This includes double redundancy with our internet connection to ensure we are not affected by outages. We also make sure that our contact center agents are highly trainable, flexible and professional in order to meet your expectations. We ensure that they have the following key competencies: excellent written and oral communication skills, keen problem-solving skills, flexibility, good judgment and common sense, excellent sales skills, resilience, and adaptability, and can work under extreme pressure.
Our mission goes beyond improving your bottom line. We make sure that your proprietary technology and confidential data are protected while retaining and expanding your customer base.
Average Price Comparison for Contact Center Staff